How do I check my account balance?
Why don't I receive monthly statements anymore?
What if I have questions about my invoice?
What if I've been charged for a product I did not receive?

Ordering or Product Information

How do I find technical information on a product?
How do I request the Cronatron catalog?
I need a price quote on a product.
How do I check the delivery status of my order?
How do I get in touch with my Cronatron representative?
How do I return product?

Payment Questions

Where do I send my payments?
If I qualify as a tax-exempt organization, where do I send my certificate?

INVOICE or ACCOUNT INFORMATION

How do I check my account balance? back to top
Please contact your Cronatron agent, or call 1-800-526-3899 to speak with a customer service representative. In Canada, please call 1-800-563-1717.

Why don't I receive monthly statements anymore? back to top
As of September 2001, we only send monthly statements to accounts with an overdue balance exceeding 30 days.

What if I have questions about my invoice? back to top
If you have any questions regarding your invoice including pricing, a missing or incorrect PO number, or to get a copy, please contact your Cronatron agent, or call 1-800-526-3899 to speak with a customer service representative. In Canada, please call 1-800-563-1717.

What if I've been charged for a product I did not receive? back to top
Please contact your Cronatron agent, or call 1-800-526-3899 to speak with a customer service representative. In Canada, please call 1-800-563-1717.

ORDERING or PRODUCT INFORMATION

How do I find technical information on a product? back to top
If you're looking for specific information on a product, please consult the online spec. sheet by using the search function at the top of this screen, or by browsing the online catalog. You may also consult the online MSDS sheets for additional data. If you need more information, please email your question to engineering@cronatronwelding.com or call our technical hotline at 1-800-843-0763.

How do I request the Cronatron Catalog? back to top
You can view the entire catalog online or you can request a paper catalog by contacting your Cronatron agent. If you are new to Cronatron and do not have an agent, please click here to register and one will be assigned to you. You can also call 1-800-526-3899 to speak with a customer service representative. In Canada, please call 1-800-563-1717.

I need to see an MSDS sheet on a product. back to top
MSDS sheets will be available online soon. In the mean time, please call our technical hotline at 1-800-843-0763.

I need a price quote on a product. back to top
If you're a registered user, please login. Then browse through the online catalog for your desired product and a corresponding price. If you cannot find your price, please contact your Cronatron agent.

If you're an unregistered user and would like a price quote on a product, please register and indicate on the registration form that you'd like a price quote. A representative will then contact you and quote a price on the desired product.

How do I check the delivery status of my order? back to top
To find up-to-date information regarding the location of your order, please use our UPS tracking system. You may also contact your Cronatron agent or call 1-800-526-3899 to speak with a customer service representative. In Canada, please call 1-800-563-1717.

How do I get in touch with my Cronatron representative? back to top
To be contacted by your Cronatron agent, please click here and complete the requested information or call 1-800-526-3899 to speak with a customer service representative. In Canada, please call 1-800-563-1717.

How do I return product? back to top
Product in resaleable condition can be returned within 120 days of original receipt. To return a product, please contact your Cronatron agent or call 1-800-526-3899 to speak with a customer service representative. In Canada, please call 1-800-563-1717.

PAYMENT QUESTIONS

Where do I send my payment? back to top
Invoice payments should be remitted to:

Cronatron Welding Systems, Inc.
5203 Paysphere Circle
Chicago, IL, 60674

If I qualify as a tax-exempt organization, where do I send my certificate? back to top
Tax exemption forms can be obtained from your state's website, or you can obtain a generic form by contacting Jeanine Flavin at jflavin@lawsonproducts.com or by calling 847-827-9666 x2345 between 8:30 am and 2:30 pm cst. Please remember to thoroughly complete the tax exemption form including the proper authorizing signature and your Cronatron Account number when submitting.

These forms can be sent to:

Credit Operations
Attn: Jeanine Flavin
1666 East Touhy Ave.
Des Plaines, IL 60018

OR

Fax them to 847-297-2037, Attn: Jeanine

Can't find the answer to your question? Please call 1-800-526-3899 to speak with a customer service representative. In Canada, please call 1-800-563-1717.